A Framework for Business Ethics
Profit maximization is, of course, the main and foremost objective for any commercial organization. Most modern organizations realize that to survive in today’s competitive arena, customers have to be satisfied....
Column: One Good Idea: Eight Steps to a New Performance Measurement System
Performance is an important part of any measurement based management system
This column is adapted from the authors' book Performance Measurement Explained, published by ASQ Quality Press in...
The Nominal Group Technique
Generating possible causes and reaching consensus
Editor's note: Root Cause Analysis: Simplified Tools and Techniques, written by Bjørn Andersen and Tom Fagerhaug and published by ASQ Quality Press (item H1047), offers approaches to identifying and eliminating root causes. 1. Each team member generates i...
Process Cycle Time Reduction
A back-to-basics look at removing bottlenecks
A serial approach results in the cycle time for the entire process being the sum of the individual steps, not to mention transport and waiting time between steps. Any issue that causes long delays and increases the cycle time for a critical business proce...
